NowChat allows you to manage how and when your team receives important alerts — such as missed chats or offline messages — so nothing falls through the cracks.🔔 To Configure Notification Preferences:Go to Brand Customization > Notification PreferencesYou’ll see a list of notification types you can enable or disable:Missed Chat AlertNotifies th...

Chat assignment settings determine how incoming conversations are distributed among your available operators. This ensures balanced workloads and fast response times.⚙️ To Configure Assignment Rules:Go to Brand Customization > Chat Assignment SettingsYou can adjust the following:🌀 Assignment Mode:Choose how chats are routed:Round Robin – Chats...

Pre-chat forms allow you to collect important visitor information before a chat begins. This helps you personalize responses and route chats to the appropriate department.📝 To Configure a Pre-Chat Form:Go to Brand Customization > Pre-ChatYou can customize the following:Greeting MessageWrite or update a welcome message that appears at the top o...

Customize where the chat button appears on your website so it fits seamlessly with your layout and user experience. You can also upload your own button design for a branded look.📍 To Adjust Button Alignment:Go to Brand Customization > Button AlignmentChoose your preferred button position:Bottom Right (default)Bottom LeftTop RightTop Left🖼 Uplo...

This section allows you to control the behavior and branding elements inside your chat window — including file sharing, promotional banners, and visual assets.⚙️ To Configure Chat Settings:Go to Brand Customization > Chat SettingsYou’ll see the following options:Enable Attachments: Allow visitors and operators to share files in the chat window...

NowChat allows you to customize the look and feel of your chat widget to match your brand’s identity. This ensures a seamless user experience that aligns with your website's design.🎨 To Customize Your Chat Interface:Go to Brand Customization > Chat InterfaceYou’ll be able to modify the following:Theme: Choose between available themes (e.g., li...