Pre-chat forms allow you to collect important visitor information before a chat begins. This helps you personalize responses and route chats to the appropriate department.

📝 To Configure a Pre-Chat Form:

• Go to Brand Customization > Pre-Chat
• You can customize the following:
• Greeting Message
• Write or update a welcome message that appears at the top of the pre-chat form (e.g., “Hi there! Please tell us a bit about yourself.”)

Display Questions

• Add or edit input fields like:
• Name
• Email
• Phone Number

Toggle Visibility

• Use the switch next to each question to show or hide it.

Edit/Delete Questions

• Click the pencil icon (✏️) to edit a question
• Click the trash icon (🗑) to remove it

Click Save to apply your changes.