FAQs - NowChat Helpdesk

Frequently Asked Questions

Go to https://app.nowchat.io/enter your registered email and password, then click "Log In."

If 2FA is enabled, you’ll also enter a verification code.

Click “Forgot Password?” on the login page, enter your email, and follow the reset link sent to your inbox.

Yes. Go to your profile, click "Edit," then select "Change Email Address." Enter the new email and confirm via the link sent.

Two-Factor Authentication adds extra security. Go to Profile > Security, and toggle on 2FA via Email or Authenticator app.

From your dashboard, click Install Code, copy the script, and paste it before the closing </body> tag in your website’s HTML.

Make sure the code was added correctly, check for ad blockers or browser console errors, and confirm that your domain is whitelisted.

Yes. Once you install the code, the widget appears instantly on your site. You can test it using any browser.

Operators handle chats. Supervisors can monitor, take over chats, and view performance. Admins manage settings, users, and reports.

When adding a user under Operator Management, select the role from the dropdown: Operator or Supervisor.

Yes. Supervisors can view all chats and take over any active conversation when needed.

Yes. Go to Operator Management, click Edit on the user, and select a new role.

Go to User Management > All Departments, click Add Department, enter a name, and click Save.

Go to User Management > Operator Management, click Add Operator, fill in the details, assign a department, and save.

Yes, you can delete or make an operator inactive

Canned messages are pre-saved replies. Type # followed by the shortcut (e.g., #greeting) during a chat to insert one.

Yes. Use dynamic variables like {visitor_name} to auto-fill data in messages.

Missed chats appear in the Missed & Refused tab. Admins and supervisors can review hem.

Yes. Go to Brand Customization > Button Alignment, and choose from Bottom Right, Bottom Left, Top Right, or Top Left.

Go to Chat Settings under Brand Customization, and use the upload options for Chat Button and Chat Logo.

In Chat Settings, toggle Enable Attachments to allow or prevent file sharing in chat.

It allows you to upload a banner that will show at the top of the chat window — ideal for promos or announcements.