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Using the Right Sidebar (Visitor Info & Tools)
0 Out of 0 Found HelpfulThe Right Sidebar of the chat console gives operators important context about the visitor and access to tools for wrapping up or managing chats effectively.🧠What’s in the Right Sidebar:📍 Visitor InformationLocation (country/city)Device & BrowserIP AddressSession duration📞 Visitor ContactIf collected via pre-chat form or entered manually, you’...
Read MoreUsing the Center Panel (Ongoing Chats)
0 Out of 0 Found HelpfulThe Center Panel is where operators actively manage conversations. It displays all assigned chats and gives you the tools to interact efficiently with visitors in real time.đź“‹ Chat Thread Overview:Each chat displays:Visitor country flagIp addressClick on a chat to open the full chat interfaceđź’¬ Available Actions in Chat:Once you open a conversat...
Read MoreUsing the Left Sidebar (Visitors, Chats, Agents)
0 Out of 0 Found HelpfulThe Left Sidebar in the Live Chat Console gives you access to real-time visitor tracking, chat filters, and a quick overview of agent status. It’s your control panel for live operations.👥 Visitors TabDisplays a list of all current website visitorsFor each visitor, you can see:IP addressLocationDevice/browser typeEntry time🔄 Visitor Views:All V...
Read MoreThe Get Online & Chat section is the core workspace for operators and supervisors. From here, you can view real-time visitor activity, manage ongoing chats, and access powerful tools for engagement.💬 How to Access the Chat Console:Log in to your NowChat accountClick Get Online & Chat from the sidebarYou’ll be taken to the Live Chat Console, wh...
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