The Left Sidebar in the Live Chat Console gives you access to real-time visitor tracking, chat filters, and a quick overview of agent status. It’s your control panel for live operations.

👥 Visitors Tab

• Displays a list of all current website visitors
• For each visitor, you can see:
• IP address
• Location
• Device/browser type
• Entry time

🔄 Visitor Views:

• All Visitors – Everyone currently browsing your site
• All Chats – All active or ongoing chats in the system
• My Chats – Chats currently assigned to you

⚙️ Visitor Actions:

• Click the action button beside each visitor to:
• Invite to Chat – Start a conversation proactively
• Block Visitor – Remove access to chat for spammy or abusive users

💬 Chats Tab

• See a real-time list of all chats, sorted by status
• Easily switch between conversations without losing context

🧑‍💻 Agents Tab

• View the list of online agents