The Right Sidebar of the chat console gives operators important context about the visitor and access to tools for wrapping up or managing chats effectively.

🧭 What’s in the Right Sidebar:

• 📍 Visitor Information
• Location (country/city)
• Device & Browser
• IP Address
• Session duration
• 📞 Visitor Contact

If collected via pre-chat form or entered manually, you’ll see:

• Name
• Email Address
• Phone Number
• This helps personalize your responses.

📝 Ticket Wrap-Up

• Once a chat ends, the operator must select a Wrap-Up Category to classify the outcome (e.g., Issue Resolved, Escalated, Lead Generated).
• Used for reporting & analytics

💬 Canned Messages

• Operators can view or insert saved replies directly from the sidebar without typing shortcut codes.

🔁 Visitor History

• If the visitor has returned:
• You’ll see past visits or chat sessions
• Helpful for continuity and faster resolution