The Center Panel is where operators actively manage conversations. It displays all assigned chats and gives you the tools to interact efficiently with visitors in real time.

📋 Chat Thread Overview:

• Each chat displays:
• Visitor country flag
• Ip address
• Click on a chat to open the full chat interface

💬 Available Actions in Chat:

Once you open a conversation, you can:

• Send and receive messages in real time
• Use Canned Messages
• Type # and choose from saved shortcuts
• Transfer Chats
• Forward the conversation to another operator or department
• Add Internal Notes
• Notes are visible only to supervisors/admins, not the visitor
• Close Chat
• Use Chat Tools (emoji, attachments, etc.)
• All activity is updated live across agents and dashboards.