The Get Online & Chat section is the core workspace for operators and supervisors. From here, you can view real-time visitor activity, manage ongoing chats, and access powerful tools for engagement.

💬 How to Access the Chat Console:

• Log in to your NowChat account
• Click Get Online & Chat from the sidebar
• You’ll be taken to the Live Chat Console, which is divided into three panels:

🧭 Left Sidebar: Navigation & Filters

• Visitors – See all users currently browsing your site
• Chats – Ongoing, active conversations
• Agents – List of all available/online operators

Within the Visitors tab:

• Toggle between:
• All Visitors
• All Chats
• My Chats
• View real-time data like:
• IP address
• Location
• Browser & Device
• Use Action Buttons to:
• Invite visitor to chat
• Block abusive/spam visitors

🗂 Center Panel: Chat Threads & Interactions

• Displays all active chats assigned to you
• Click a chat to:
• View the transcript
• Respond using text, attachments, or canned messages
• Transfer to another operator
• Add internal notes
• Close/resolve the chat

📋 Right Sidebar: Visitor Info & Tools

• Once a chat is selected, the right panel shows:
• Visitor Information (location, browser, device)
• Visitor Contact (name, email, phone if collected)
• Ticket Wrap-Up (select post-chat outcome category)
• Canned Messages (quick access)
• Visitor History (previous visits or chats)