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What Are Wrap-Up Categories?Examples include:Issue ResolvedEscalatedSales InquirySpam or TestTechnical SupportOperators are prompted to select a wrap-up category at the end of each chat session.➕ To Add a New Category:Go to User Management > Wrap-Up CategoriesClick Add CategoryEnter a Category Name (e.g., "Sales Qualified Lead")Click Save🛠 To ...
Read MoreOperators are your frontline team members who handle live chats with visitors. You can add, assign, or remove operators from your NowChat system at any time.👥 To Add a New Operator:Go to User Management > Operator ManagementClick Add OperatorFill in the following details:NameEmail AddressPhone Number Role: Operator or SupervisorAssign to Depar...
Read MoreDepartments help organize your team by roles or functions such as Sales, Support, or Billing. Each department can have its own set of assigned operators.🏢 To Create a Department:Go to User Management > All DepartmentsClick the Add Department buttonEnter a Department Name (e.g., Support)Click Save🛠 To Edit or Delete a Department:Click the penci...
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