What Are Wrap-Up Categories?

Examples include:

• Issue Resolved
• Escalated
• Sales Inquiry
• Spam or Test
• Technical Support

Operators are prompted to select a wrap-up category at the end of each chat session.

➕ To Add a New Category:

• Go to User Management > Wrap-Up Categories
• Click Add Category
• Enter a Category Name (e.g., "Sales Qualified Lead")
• Click Save

🛠 To Delete a Category:

• Click the trash icon (🗑) to delete a category permanently
• 🚫 Deleted categories will no longer be available during chat wrap-up, but existing reports will remain intact.