Departments help organize your team by roles or functions such as Sales, Support, or Billing. Each department can have its own set of assigned operators.

🏢 To Create a Department:

• Go to User Management > All Departments
• Click the Add Department button
• Enter a Department Name (e.g., Support)
• Click Save

🛠 To Edit or Delete a Department:

• Click the pencil icon (✏️) next to a department to rename it
• Click the trash icon (🗑) to delete it

⚠️ Deleting a department will not delete the operators under it, but their department association will be cleared.

Departments are especially useful when used with:

Reporting filters

Operator assignment rules