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Home Getting Started
Setting Up Your First Department and Operator
0 Out of 0 Found HelpfulDepartments and operators are the backbone of your live chat team. This guide will help you organize your support or sales teams and assign the right people to handle incoming chats.🏢 Creating a DepartmentNavigate to User Management > All DepartmentsClick Add DepartmentEnter a Department Name (e.g., Sales, Support, Billing)Click SaveDepartment...
Read MoreOverview of Roles: Operator, Supervisor, Admin
0 Out of 0 Found HelpfulNowChat supports multiple user roles to help you manage your live chat operations efficiently. Each role has different permissions based on responsibilities.👤 OperatorThe primary role for handling customer conversations in real time.Operators can:Receive and respond to chat requestsUse canned messages for faster repliesTransfer chats to other ...
Read MoreHow to Install the Chat Widget on Your Website
0 Out of 0 Found HelpfulTo enable real-time customer conversations, you’ll need to embed the NowChat widget on your website. This is done by installing a small JavaScript snippet.🛠 Steps to Install:Log in to your NowChat account at https://nowchat.ioGo to your DashboardClick the Install Code buttonCopy the auto-generated script🔧 Add the Script to Your Website:Open y...
Read MoreHow to Log In and Access Your Dashboard
0 Out of 0 Found HelpfulWelcome to NowChat! Here’s how to securely log in and access your dashboard.🔐 Steps to Log In:Go to https://nowchat.ioEnter your registered email address and passwordClick the Log In buttonIf Two-Factor Authentication (2FA) is enabled, enter the verification code from your email or authenticator app📊 Once Logged In, You Can:View your Dashboard...
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