NowChat supports multiple user roles to help you manage your live chat operations efficiently. Each role has different permissions based on responsibilities.

👤 Operator

The primary role for handling customer conversations in real time.

Operators can:

• Receive and respond to chat requests
• Use canned messages for faster replies
• Transfer chats to other operators or departments
• Add internal notes during or after a chat
• Mark chats as resolved

🧑‍💼 Supervisor

Supervisors oversee chat performance and can intervene when needed.
Supervisors can:

• View all active chats across all operators
• Take over chats from operators when required
• Send internal messages visible only to operators
• Monitor operator performance in real-time

👨‍💼 Brand Admin

Admins have full access to the platform for their brand.
Admins can:

• Create and manage departments
• Add, edit, and delete operators and supervisors
• Configure branding and chat settings
• Access reports and analytics
• Control visibility of chat widget and pre-chat forms