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Home Dashboard Overview
Customer reviews help you understand how well your operators are handling conversations and where improvements may be needed. Reviews are submitted at the end of each chat by the customer.⭐ How to View Customer Reviews:Go to Dashboard > Customer ReviewsYou'll see a list of past chat sessions that received feedbackEach review includes:Star Rati...
Read MoreOperator Activity Panel Explained
1 Out of 1 Found HelpfulThe Operator Activity panel helps supervisors and brand admins monitor team performance in real time. It offers visibility into chat volume trends and activity logs.📈 What You Can View:Chat Volume Trend:See a line or bar chart showing how many chats each operator has handled over time (daily, weekly, etc.)Activity LogYou can use the date filte...
Read MoreUnderstanding Your Dashboard Metrics
0 Out of 0 Found HelpfulOur NowChat dashboard provides a real-time overview of your team's performance. These metrics help you monitor chat activity, team responsiveness, and customer satisfaction.📊 Key Metrics Explained:Total Operators: Number of operators added to your brandResolved Chats: Number of chats marked as completedTotal Chats: All chat sessions initiated ...
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