Customer reviews help you understand how well your operators are handling conversations and where improvements may be needed. Reviews are submitted at the end of each chat by the customer.

⭐ How to View Customer Reviews:

• Go to Dashboard > Customer Reviews
• You'll see a list of past chat sessions that received feedback
• Each review includes:
• Star Rating (1–5)
• Written Feedback (if submitted)
• Date  of the session
• Operator Name assigned to the chat

You can use the filter options to sort reviews by date.