Our NowChat dashboard provides a real-time overview of your team's performance. These metrics help you monitor chat activity, team responsiveness, and customer satisfaction.

📊 Key Metrics Explained:

• Total Operators: Number of operators added to your brand
• Resolved Chats: Number of chats marked as completed
• Total Chats: All chat sessions initiated in the selected time period
• Satisfaction Score: Average rating submitted by customers after each chat
• Response Time: Average time it takes for an operator to reply to a new chat
• Resolution Time: Average time it takes to fully resolve a chat session

You can use the date range filter at the top right of the dashboard to view metrics for a specific period — e.g., daily, weekly, or monthly.