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Dynamic variables allow you to personalize canned messages by automatically inserting information like the visitor’s name, email, or other preset values. This enhances engagement and makes replies feel more human.🧠 How It Works:You define key-value pairs (e.g., visitor_name = John) that can be reused inside canned messages like:Hi {{visitor_na...
Read MoreCanned messages help operators respond faster by saving frequently used replies. These can be accessed during a live chat using shortcut keys saving time and ensuring consistency.💬 How to Create a Canned Message:Go to Chat Management > Message Management > Canned MessagesClick Add Canned MessageFill out the form:Shortcut: A unique identifier l...
Read MoreThe Chat Management section allows admins and supervisors to review all conversations whether ongoing, missed, resolved, or blocked and access full transcripts for quality control and analysis.🗂 Chat Categories:Navigate to Chat Management in the left menu to access:Resolved ChatsUnresolved ChatsMissed & Refused ChatsActive ChatsBlocked Visito...
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