Dynamic variables allow you to personalize canned messages by automatically inserting information like the visitor’s name, email, or other preset values. This enhances engagement and makes replies feel more human.

🧠 How It Works:

You define key-value pairs (e.g., visitor_name = John) that can be reused inside canned messages like:

Hi {{visitor_name}}, how can I assist you today?

When used in a chat, NowChat automatically replaces the variable with the visitor’s actual name.

➕ To Add a Dynamic Variable:

• Go to Chat Management > Message Management > Dynamic Variables
• Click Add New Dynamic Cann Value
• Fill in:
• Key (e.g., visitor_name)
• Value (e.g., name)
• Click Save

🧪 Using Dynamic Variables in Messages:

In any canned message, type {{key}} where you want the value to appear

During chat, the system replaces it automatically if the visitor has provided that data

🧹 Managing Variables:

• Edit with the pencil icon
• Delete unused ones with the trash icon

Dynamic variables can be used for name personalization, ticket numbers, custom greetings, and more.