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Home User Management Managing Wrap-Up Categories
What Are Wrap-Up Categories?Examples include:Issue ResolvedEscalatedSales InquirySpam or TestTechnical SupportOperators are prompted to select a wrap-up category at the end of each chat session.➕ To Add a New Category:Go to User Management > Wrap-Up CategoriesClick Add CategoryEnter a Category Name (e.g., "Sales Qualified Lead")Click Save🛠 To ...
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