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Home Reporting & Analytics
Viewing Chat Trends (Wait Time, Transfers & Availability)
0 Out of 0 Found HelpfulChat trend reports allow you to visualize how your chat operations are performing over time — helping you optimize staffing, responsiveness, and workflow.📊 How to Access Chat Trend Reports:Go to Reporting > Wait Time / Transfers / AvailabilityUse the top tabs or dropdown to switch between metrics:Wait TimeChat TransfersOperator AvailabilitySel...
Read MoreOperator reports allow you to assess individual team member performance , helping you identify top performers, coaching opportunities, and trends in chat quality.👤 How to Access Operator Reports:Go to Reporting > OperatorFilter by specific operator from the dropdown menuSelect a date range to filter the data📈 What’s Included:Total Chats Handle...
Read MoreDepartment reports give you visibility into how different teams or departments are handling chat volume, response times, and resolution efficiency.📊 How to Access Department Reports:Go to Reporting > DepartmentChoose your preferred date range at the top right📈 What’s Included:Total Chats HandledView the number of chats managed by each departme...
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