Operator reports allow you to assess individual team member performance , helping you identify top performers, coaching opportunities, and trends in chat quality.

👤 How to Access Operator Reports:

• Go to Reporting > Operator
• Filter by specific operator from the dropdown menu
• Select a date range to filter the data

📈 What’s Included:

Total Chats Handled

• Number of chat sessions managed by the operator

Average Response Time

• How fast the operator typically replies to new chats

Resolution Time

• How long it takes them to resolve conversations

Missed/Refused Chats

• Number of chats declined or not accepted

Satisfaction Score

• Average customer rating received after each chat

📤 Exporting Reports:

• Click Export to PDF to download the operator’s performance summary for documentation or reviews