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Chat Categories & Transcripts

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Posted on 2025-08-26

The Chat Management section allows admins and supervisors to review all conversations  whether ongoing, missed, resolved, or blocked and access full transcripts for quality control and analysis.🗂 Chat Categories:Navigate to Chat Management in the left menu to access:Resolved ChatsUnresolved ChatsMissed & Refused ChatsActive ChatsBlocked Visito...

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