Home Chat Management Chat Categories & Transcripts
The Chat Management section allows admins and supervisors to review all conversations whether ongoing, missed, resolved, or blocked and access full transcripts for quality control and analysis.🗂 Chat Categories:Navigate to Chat Management in the left menu to access:Resolved ChatsUnresolved ChatsMissed & Refused ChatsActive ChatsBlocked Visito...
Read MoreSubmit a ticket and we’ll get back to you as soon as possible.