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Home Reporting & Analytics Chat Trends (Wait Time, Transfers, Availability)
Viewing Chat Trends (Wait Time, Transfers & Availability)
0 Out of 0 Found HelpfulChat trend reports allow you to visualize how your chat operations are performing over time — helping you optimize staffing, responsiveness, and workflow.📊 How to Access Chat Trend Reports:Go to Reporting > Wait Time / Transfers / AvailabilityUse the top tabs or dropdown to switch between metrics:Wait TimeChat TransfersOperator AvailabilitySel...
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